Independent Audit of Implementation of CCC of Ministries/Departments of Government of India, Performance Management Division, 2014, Cabinet Secretariat, GoI

Author - | Published - 2014

CMS Social conducted an Independent Audit of the implementation of the Citizens’/Clients’ Charter by respective Central Ministries and Departments (visibility of CCC in relevant areas, level of awareness of departmental staff and quality of self-assessment report etc.) Project activities involved physical visits to departments, on-line visits of each department’s CCC, review of Self-Assessment Report, related documents and compilation of score for each of the department.